Shipping & Returns Policy
ATV Tracks offers free shipping on all online parts orders over $100 and under 25lbs to the lower 48 states. ATV Tracks also offers free factory shipping to the lower 48 states. Most track orders are processed and shipped within two business days after order confirmation. Shipping normally takes 5 to 10 business days to Eastern and Central states. Western states and remote areas outside of normal trucking routes can take 7 to 11 business days, depending on destination. Please note that Alaska will have shipping charges. Also, we do stock some tracks at our showroom in the Northwest. We can rush the shipment from our showroom but there will be a shipping charge.
Track systems must be shipped to a business address. This also allows us to sell our products without sales tax outside of Washington state. Your products can be delivered to your place of business, your place of employment, or any other business that will allow you to meet with the delivery truck. Customers will be notified by email and phone of the shipment and tracking information, which will allow customers to contact the delivery service to coordinate pickup. It is recommended to bring assistance with loading and unloading of your tracks. Delivery drivers normally are not allowed to assist with unloading and loading.
ATV Tracks will accept returns with a 20% restocking fee on shipped items. If you have purchased the item and it has not shipped there will be a 5% credit card cancellation fee. Customers are responsible for shipping the package or pallet back to us. We do not refund shipping in any case. ATV Tracks is also not responsible for any delays in shipping and will not refund the shipping price regardless of how long it takes.
ATV Tracks will not be responsible for shipping issues once they are handed off to the shipping company. In the event of a lost pallet or package the customer will still be responsible for paying the 5% cancellation fee. As always, please call as at (866) 243-8359 with any questions.